The Curse of Knowing. How What We Know Keeps Us from Seeing the Solutions
Understand why emotional connections and superior customer experiences rule in our globalised, yet localized world, and how to create those connections that drive loyalty in your business. Learn to look for your own blind spots and view your own business more clearly from the customer perspective. Tuija´s experience and insights will inspire you to make practical and directional changes in your business.
Design Thinking to Solve Your Customer Experience Dilemmas
An intense small-group workshop where the participants will use design thinking techniques to discuss and solve challenges and to create new ideas in their business.
-Understand what design thinking is and why it can be useful in solving business problems
-Learn a group problem-solving technique they can use later in their own business
-Understand why understanding the customers perspective is crucial in the growth of a business
- Creative thinking in events means... not settling for the easiest, most common or ‘trendiest’ but always focusing on real value for attendees.
- I share my knowledge at Bea World because... I believe in live and in-person communication.
- My best advice to event planners... be much braver than you have been! Don’t settle for the easy way out.